Tinder may close your account on the spot. Its Terms of Use say that if you start a chargeback or otherwise reverse a payment, Tinder can terminate your account immediately. The decision is at its sole discretion. It treats the dispute as you deciding you do not want a Tinder subscription. If the chargeback is later overturned, the Terms tell you to contact Customer Care.
What the Terms allow Tinder to do
A chargeback is when you ask your bank or card company to pull a payment back from the merchant. Tinder's Terms read that as a statement about what you want. They treat the dispute as you having decided that you do not want a Tinder subscription, and on that basis Tinder may end the account.
The word "may" matters. The Terms give Tinder the option, not a promise that it will always use it. But you are the one carrying the risk, and you have no say in how Tinder decides.
What goes with the account
A terminated account is more than a lost subscription. Everything attached to the account goes with it: your matches, your conversations, and any woman you were in the middle of arranging to meet.
Paid extras go too. Tinder's Terms say you receive no money or other compensation for unused virtual items, such as Boosts and Super Likes, when an account is closed. That holds whether the closure was your choice or not.
So a man who disputes one charge can end up losing far more than he was trying to recover.
Try the refund routes first
Most billing problems have a proper route, and none of them puts your account at risk.
- Bought through Apple. Apple handles refunds and cancellations for Tinder purchases made through the App Store. Ask through Apple Support.
- Bought through Google Play. Google handles them for Play Store purchases. Its support page gives the steps for your region.
- Bought from Tinder directly. For orders starting with TNDR or COSU, contact Tinder from the email you bought with and include the order number. Tinder says it can help with purchases made in the last 14 days.
Each of these takes a little longer than one call to your bank. That is the price of keeping the account, and for most billing problems it is a small one. Write the request once, clearly, with the order number, and give the company time to answer before you do anything else.
Where you live can help as well. Tinder's Terms describe a full refund during the first 14 days of a subscription for subscribers in the EU, the EEA, the UK and Switzerland. Subscribers in a list of US states and in Israel can cancel without penalty before midnight of the third business day after subscribing.
When a dispute is still your call
A charge you do not recognize at all is a different problem from one you regret. If someone else used your card, that is a matter for you and your bank, and the Tinder account is the smaller concern.
For a charge you simply wish you had not made, the decision is simpler. Weigh the one payment against the account and everything in it before you call your bank. If you have conversations going, the account is probably worth more.
If the chargeback is overturned
Sometimes a chargeback is reversed later, and the payment goes back to the merchant after all. The Terms cover that case directly: contact Tinder's Customer Care.
Do it promptly, and have the details ready. That means the order number, the date of the original charge, and what happened with the dispute. It is the one route the Terms name for getting the question back in front of Tinder.
Get the good conversations off the app
Whatever you decide about the charge, this question shows how much you keep inside one app account. Any account can close, for this reason or another. A promising conversation that lives only inside the app closes with it.
That is a good reason to move the best conversations off the app sooner anyway. a dating coach counts phone numbers and dates as the real results of online dating. Matches are only the first step of the chain, and a match that never becomes a number was never going anywhere.
So when a woman is replying with interest, suggest meeting, or ask for her number so you can sort out a plan. A number in your phone stays there whatever happens to the account. If you do that as a habit, a billing dispute becomes a question about money and nothing else.
Written by Matthew Stevens, Co-Founder & Head Coach. More than half a decade coaching men across the US and worldwide.
Everything here comes out of real coaching work: the approaches, dates, texts and profiles we go through with the men we coach.