Refund Policy

This Refund Policy applies to every paid product Cold Approach offers: courses, coaching, done-for-you services, and the Community membership. By completing a purchase, you agree to the terms below. Read the policy before paying.

Every purchase is non-refundable except where this policy expressly says otherwise, or where a non-waivable consumer-protection law in your jurisdiction requires otherwise. Once payment is processed, your purchase is final.

Subscriptions bill weekly, monthly, or yearly, depending on the program. To cancel, email hello@coldapproach.io and tell us why. Cancellation stops the next renewal. It does not refund the current period, and you keep access through the end of the billing cycle you already paid for.

• No proration. We don’t prorate refunds for unused days, downgrades mid-cycle, or accounts you stop using.
• Auto-renewal. Subscriptions auto-renew at the then-current price unless you cancel before the renewal date. Renewal charges are non-refundable.
• Account deletion. Deleting your account does not refund any prepaid period and does not stop a charge already in flight.

The course comes with a 14-day money-back guarantee.If it isn’t right for you, email hello@coldapproach.io within 14 days of your purchase and tell us why. Any reason is enough, and we’ll refund it. The 14 days run from the purchase date; after that, course purchases are final.

Refunds return the purchase price minus the non-refundable credit card processing fee (see “Credit card fees” below). Course content is digital and available immediately on purchase; the catalogue, sample lessons, and lesson outlines are on the course pages, so you can review them before you buy and during your 14 days.

Bootcamps run on fixed dates. Refund and rescheduling rules:

• 30+ days before start: Full refund minus a 10% administration fee, or one-time reschedule into a future cohort at no cost.
• 14–29 days before start: 50% refund or one-time reschedule.
• Less than 14 days, or no-show: Non-refundable.
• Cancellation by us. If we cancel a cohort for any reason, you get a full refund or confirmed seat in the next running cohort, your choice.

Online Dating Concierge is the one program with a first-date guarantee. If you do not have a first date within seven days, we keep working at no further cost until you do. It is not a refund; the remedy is continued work.

These are the exact terms.

• When the seven days start. The clock starts the day your rebuilt profile goes live, not the day you pay.
• What counts as a date. A woman agreeing to meet you at a specific time and place. A date that is booked and then cancelled or missed by the other person still counts as delivered.
• What we do if seven days pass. We carry on running your profile and your conversations at no additional charge until a first date is booked. Nothing further is owed by you.
• What you have to do. The first-date guarantee holds as long as you finish the photos and profile step, keep your accounts connected to us, reply within 24 hours when we need something from you, and do not turn down matches who fit the type you told us you wanted. If any of those stops, the first-date guarantee pauses until it resumes.

To make a claim, email hello@coldapproach.io.

Private Coaching engagements are billed in advance and are non-refundable for the first paid block (the first session of an intro engagement, or the first deposit on a multi-session package). Subsequent blocks can be paused or stopped any time with 7 days’ notice by email, with your reason; sessions you’ve already paid for and not yet used can be rescheduled but not refunded.

A prepaid block of Online Dating Mentorship (4 or 12 weeks in one payment) is paid up front and is final once its first week begins. It runs to the last day you paid for and does not renew on its own. The same terms apply to the 2-Week Mentorship, a prepaid block of the Mentorship Program.

The Community membership is billed monthly or yearly. If it is not for you, email hello@coldapproach.io within 7 days of joining, tell us why, and we refund you the price minus the credit card processing fee (see “Credit card fees” below). After those 7 days, a yearly membership is final for the year. To cancel, email hello@coldapproach.io and tell us why; that stops the next charge.

Card networks and our payment processor keep their processing fee even when a charge is refunded, so any refund we issue returns the purchase price minus that non-refundable credit card processing fee. This applies to every refund under this policy, including the 14-day course guarantee.

If you were charged twice for the same product, charged after canceling, or charged a price different from what was shown at checkout, email hello@coldapproach.io within 60 days. We verify against the payment-processor record and refund the duplicate or difference.

All charges and refund eligibility are governed by this Refund Policy. Before initiating any chargeback, reversal, or payment dispute, you must contact hello@coldapproach.io from your account email address. We will investigate legitimate billing concerns against the payment-processor record.

Please reach out to us before opening a chargeback or payment dispute for a charge you made. Most billing concerns are faster to fix directly with us than through a formal dispute.

Nothing in this clause limits your rights under this Refund Policy, your rights to pursue a legitimate claim for a billing error, or any non-waivable consumer-protection rights in your jurisdiction.

Nothing in this policy limits any non-waivable refund right you have under your local consumer-protection law (for example, the EU 14-day right to withdraw on certain digital purchases, where applicable). If a non-waivable statutory right conflicts with anything above, the statute wins.

Refunds and cancellations are by email only, with a reason. There is no form. Email hello@coldapproach.io from the address attached to your Cold Approach account. Include the product, the purchase date, and the reason. Approved refunds are returned to the original payment method; timing depends on your bank.