Privacy Policy

We collect four buckets of data:

• Account info you give us. Name, email, sign-in credentials, billing address, and any profile information you add. Payment card details go directly to our payment providers.
• Service material you submit. Coaching applications, contact forms, messages, photos, profile drafts, support uploads, and other material you send so we can review it or provide a done-for-you service.
• Usage signals. Pages you visit, articles you read, time-on-page, session metadata, IP address, browser user agent, and first-party browser or advertising identifiers when available. We use this to understand product health, improve the experience, and measure whether our own advertising works. We do not sell it.
• Information from other sources. We may supplement what you give us with information from data providers (for example, to verify contact details and better understand who we are serving) so we can respond to inquiries appropriately.

We use your data for five purposes:

• Run the product (sign-in, billing, generation, support).
• Process payment for what you bought through our payment providers.
• Send you email: receipts, password resets, and call reminders. If you apply, book a call, buy, or create an account, we also send you our newsletter and emails about our programs. Each of those has an unsubscribe link.
• Improve the product, using aggregate usage.
• Measure whether our own advertising leads to visits, applications, and bookings.

If you give us your phone number when you book a call, we text you about that call and your application from our business number, +1 929-209-7870. If your number is outside the US and Canada, we may message you through a messaging app instead. Message frequency varies. Message and data rates may apply. Reply STOP to stop texts, or HELP for help. We do not sell or share your phone number, or your agreement to get texts, with third parties for their own marketing.

We do not sell or rent your personal data, including your email. We share it only with service providers as described in this policy, and where the law requires. The only advertising technology we use is conversion measurement for our own campaigns, described under Cookies and analytics.

AI Photos and Online Dating Concierge are done-for-you services. For AI Photos, you send us photos, including photos of your face, and we use them to create new photos of you. We delete the photos you send us and our working files three months after delivery, keep your finished photos for one year, and delete any of them sooner if you ask. For Online Dating Concierge, you give us access to your dating app accounts so we can run them for you, which means we see your matches’ profiles and your conversations with them. We use this material only to provide the service you requested, and we keep it only as long as needed for that purpose and for legal and billing needs. You can ask us to delete it sooner.

We share personal data only with service providers that help us operate the product, for the purposes listed:

• Payment providers for billing, charges, and refunds.
• Hosting and infrastructure providers that store and serve the product.
• A product analytics provider, so we can see which pages and features are used.
• A video delivery provider for course videos.
• An email delivery provider for the messages we send you.
• A scheduling provider for application-call booking.
• A community platform for member community access.
• Data verification providers that help us confirm and supplement contact information you give us.
• An advertising analytics service, so we can measure whether our own ads lead to visits, applications, and bookings. Contact identifiers are hashed; available IP address, browser user agent, and advertising click or browser cookie values are shared for attribution and matching.
• AI service providers that help us operate and support the service.

A current list of the specific providers is available on request at hello@coldapproach.io.

We keep your data while your account is active and as long as needed to provide the service, meet legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. When you ask us to delete your account, we delete the personal data we are not required to keep.

You can request a copy of your data, delete your account, or correct anything we have on file by emailing hello@coldapproach.io. Where local law (GDPR, UK GDPR, CCPA, etc.) gives you specific rights, those rights apply on top of this policy.

We use reasonable administrative and technical measures to protect personal data. No system is completely secure.

Cold Approach is for adults. We do not knowingly collect data from anyone under 18. If you believe a minor has signed up, email us.

Our product analytics use a random visitor identifier stored in your browser. You can clear it from your browser’s site-data settings. When we run ads for our own programs, an advertising analytics service may also set first-party cookies and receive server conversion events. You can block or clear advertising cookies without affecting core site functions, although server-side conversion reporting may still occur after an eligible action. Our site does not change what it collects when your browser sends a Do Not Track or Global Privacy Control signal. You can still block or clear our cookies as described above. The full picture lives in our Cookie Policy.

If you are a resident of the EU, UK, California, or another jurisdiction with data privacy laws, you have specific rights regarding your personal data. You can request access to your data, correction of inaccuracies, deletion, portability, or restriction of processing. To exercise these rights, email hello@coldapproach.io with your request.

Your data may be transferred to, stored in, and processed in the United States and other countries. By using Cold Approach, you consent to such transfers. We implement appropriate safeguards, including standard contractual clauses where applicable, to protect your data.

Payment processing is handled by our payment providers. All billing disputes, payment errors, and refund requests must be directed to hello@coldapproach.io before initiating any action with your payment account provider or bank. Chargebacks or payment disputes initiated without contacting us first may result in account suspension and recovery action. See the Terms & Conditions and Refund Policy for complete details.

For privacy questions, deletion requests, or to exercise any right under GDPR / CCPA / similar, email hello@coldapproach.io. Cold Approach is run by ColdApproach.io LLC. Our mailing address is 805 S Miami Ave, Miami, FL 33130, USA.