If you have no subscription running, you can do it yourself: go to Data & settings, click the link to delete permanently, and confirm with your password. If you are partway through a subscription, you have to contact eHarmony's Customer Care to delete instead. Either way it is permanent, and it ends your access to your messages and matches.
Deleting it yourself
When no paid plan is active, eHarmony lets you close the account on your own. It takes a couple of minutes:
- Go to Data & settings.
- Find the section called Profile Status.
- Click the link to permanently delete your profile.
- Confirm with your password.
Have the password ready before you begin. If you signed up years ago and your browser has kept you logged in ever since, you may not remember it, and the final step is the one that needs it.
During a subscription, Customer Care does it
While a subscription is still running, you cannot delete the account yourself. eHarmony asks you to contact Customer Care, and the deletion goes through them.
Deleting and paying are separate matters, so settle both in the same conversation. Ask Customer Care to confirm that nothing is set to renew. If you paid through the Apple or Google Play store, the renewal lives in that store, and switching it off there is its own step. Uninstalling the app from your phone does not cancel anything on either side.
When you write, say plainly that you want the account permanently deleted, and ask them to let you know once it is done. One clear message saves a week of back and forth.
There is no undo
Once the account is deleted, it is gone, and your conversations and suggested partners go with it. If a woman you were talking to only knows you through eHarmony, deleting the account ends that contact too.
That is worth a moment's thought if you are deleting after a bad week. A run of silence makes the whole site feel pointless, and closing the account feels like taking back some control. It also throws away the answers you wrote, the photos you picked, and every conversation that was still going somewhere.
Before you delete, save your matches and messages
Go through your conversations one last time. Any woman you have been getting on with deserves a real next step before the account disappears. Suggest a drink this week and swap numbers, or at least give her yours.
a dating coach pushes men to get a woman off the app and onto text early, and deleting an account shows exactly why. A conversation that lives on one site is only as safe as that site. Once it is on your phone, you can close any account you like and lose nothing that matters.
If there is anything else you want to keep, like a photo you only have on the site or an answer you were proud of, save a copy now.
Delete, or just step away for a while?
Not every man who wants to delete actually wants to leave. Some just want a break from checking their phone every evening.
If you are finished with eHarmony for good, delete it and move on. If you are frustrated after a quiet month, closing the tab for a few weeks costs you nothing, as long as no renewal is waiting to charge you. A deleted account cannot come back. An idle one can.
Deleting is also no cure for a bad run on its own. Whatever made the site quiet, whether it was the photos, the writing or the way your conversations stalled, comes with you to the next site unless you change it.
What to carry into online dating elsewhere
Whatever you try next, the same few things decide your results. Before you go, look honestly at your time on eHarmony. How many women did you write to, how many wrote back, and how many dates came from it?
If women were writing back but dates were not happening, the gap was in the conversation, and the usual fix is suggesting a meeting sooner. If almost nobody wrote back, look at your photos and your written answers before you spend money anywhere else.
My point about the writing is that specific pictures beat general claims. "I love to travel" fades into the background next to every other man who wrote it. One real sentence about the week you spent driving through the mountains gives her an image and something to ask you about. Get that right, along with a clear and current photo of your face, and whichever site you join next starts from a better place than this one did.
Written by Matthew Stevens, Co-Founder & Head Coach. More than half a decade coaching men across the US and worldwide.
Everything here comes out of real coaching work: the approaches, dates, texts and profiles we go through with the men we coach.