Not from Boo directly. The dating app says it cannot cancel subscriptions or issue refunds, because the payment goes through the App Store or Google Play and those stores hold the money. If you bought in the app, the refund request goes to the store. If you bought on the web with Stripe, Boo asks you to contact it through Send Feedback in the app's Settings or by email at hello@boo.world.
Where the request goes
The place you paid decides who you ask.
A subscription bought inside the iPhone or Android app belongs to Apple or Google. Boo does not see your card and cannot reverse the charge, so writing to Boo about it gets you a polite redirect. Take the request to the store you paid through.
A subscription bought on the web through Stripe is the one Boo handles itself. Open Settings in the app and choose Send Feedback, or write to the support address. Say which email your account uses and when you paid, so nobody has to ask you twice.
Cancel first, then ask
Asking for a refund does not stop the next charge. Cancelling does.
Boo says a subscription bought in the app is cancelled through the App Store or Google Play settings, not inside Boo. Do that first so you are not billed again while you wait for an answer. Boo has a separate article on this site for the cancelling steps, so this one stays on the money.
When the purchase does not show up
Some refund requests are not about regret. You paid, and Boo Infinity never appeared.
In that case, open Settings, then My Account, and choose Retry Pending Purchases. Give the app a minute to check with the store. If the purchase still does not appear, write to Boo's support and include your Order ID.
The Order ID is in the purchase confirmation email from the App Store or Google Play. Search your inbox for the store's receipt and copy the number from it. A support team can do very little with "I paid and nothing happened", and a lot with an order number.
What to put in the request
Whichever place you write to, give the person reading it what they need in the first lines. Say which account you used, the date you paid, and what went wrong: the purchase never appeared, you bought it by mistake, or you were charged after cancelling.
Keep it plain and short. A request that reads like a calm summary gets handled faster than one that argues. Be clear too that the store or Boo decides, and that nobody can promise you the money back. Boo's own statement is only about who handles the request, not about whether it will be granted.
Decide before you pay, not after
The easiest refund is the one you never need. A paid tier is worth buying only when you can name the single thing it fixes for you.
Ask what is actually holding your results back. If women are passing on your first photo, a subscription changes how many people see it, not what they think of it. a dating coach's advice on any dating app is that your first photo should be the absolute best photo of your face, and that your first draft of a page is never your best work. Better photos and a rewritten page are cheaper than a subscription and they keep working after the subscription ends.
A paid tier makes sense when the free version is working and you simply want more of it, such as more reach for a page that already gets replies. Buying it to rescue a page that gets none is how men end up writing support emails.
Look at your own use first
Before you spend, use the free app properly for a couple of weeks. Send real first messages, answer replies the same day, and count what comes back.
If the free version gives you conversations you cannot keep up with, a paid tier is a fair upgrade. If it gives you almost nothing, the fix is in your photos and your first lines, and no subscription will do that work for you.
The short version
Boo cannot refund you. The store or Stripe can, so send the request to whichever one took your money, and cancel the renewal so it does not charge you again. If the purchase never appeared, retry it in Settings and send your Order ID to Boo.
Written by Matthew Stevens, Co-Founder & Head Coach. More than half a decade coaching men across the US and worldwide.
Everything here comes out of real coaching work: the approaches, dates, texts and profiles we go through with the men we coach.