Ask whoever processed your payment. Most Hinge purchases are nonrefundable, but if you bought a subscription in the last 14 days, you can request a refund. Google handles Google Play purchases and Apple handles App Store purchases. Hinge's Support Team handles subscriptions paid with Hinge payment, which Stripe powers.
Work out who charged you
Everything depends on this one fact, so settle it first.
If you bought the subscription on an Android phone through Google Play, Google took the money. If you bought it on an iPhone through the App Store, Apple did. If you paid at Hinge's own checkout, that was Hinge payment, and the charge went through Stripe on Hinge's behalf.
If you don't remember, look for the receipt in your email. Whoever sent it is whoever you ask. Your card statement can settle it too, because the line for the charge shows who billed you. Asking the wrong company only costs you days you may not have.
Note the exact date and amount while you are looking. You will need both for any request, and the date tells you straight away whether you are still inside the refund window.
The 14-day window
Hinge's refund door is narrow. A subscription bought in the last 14 days can be requested back. Past that, most purchases are simply nonrefundable.
So if you are thinking about a refund, don't sit on it. Check the date of the charge today. If you are inside the window, make the request now, while you still have room to fix a mistake like writing to the wrong place.
Some men have a stronger right than this. Residents of twelve states, including California, New York and Illinois, can ask for a full refund, as long as they ask within three business days of subscribing. That route works differently. Apple still handles App Store subscribers, while men on Hinge payment or Android cancel by sending Hinge a signed, dated notice. If you subscribed in the last few days and live in one of those states, check that route first.
Asking Apple
For an App Store purchase, the refund goes through Apple, not Hinge. Sign in to Apple's support and choose Request a refund for the Hinge charge.
Apple is the one handling App Store refunds, so writing to Hinge about an App Store charge only delays things.
Asking Google or Hinge
For a Google Play purchase, Google handles the refund, so the request goes to Google rather than to Hinge.
For a subscription paid with Hinge payment, the request goes to Hinge's Support Team. Keep the message short and specific: the date of the charge, the amount on your statement, which subscription you bought and the email address the receipt went to. A request that answers every obvious question in the first message gets settled faster than one that needs three replies.
What stays paid for
Some purchases don't come back at all. Hinge says virtual items such as Roses and Boosts are final and nonrefundable, so a refund request for those won't get far.
Outside the 14-day window, the same applies to most other purchases. That is worth knowing before your next one: buy the shortest plan first and treat it as a test, rather than locking in a long one you might regret.
When the subscription never got you more matches
Most refund requests come from the same disappointment. A man paid, expected a flood of likes, and got roughly what he had before.
a dating coach's view is that paying for dating apps is usually worth it. The apps are businesses, and they look after paying customers by showing them to more people. But he adds a condition. Paid features multiply what you already get. If your account earns a few likes a week, paying earns you more. If it earns next to nothing, the multiplier has nothing to work with.
So before you spend on Hinge again, fix what the money can't. Make your first picture a sharp daylight shot of your face. Drop the pictures that only make sense to you. Write answers she can actually respond to. Then, when likes arrive, move the conversation toward a plan within a handful of messages instead of chatting for weeks.
Test before you pay again
When you do pay again, run it like an experiment. Write down how many likes and conversations you get in a normal week on the free version. Buy the shortest plan. Compare after a few weeks.
If the numbers moved, keep it. If they didn't, cancel in the same place you paid and put the money into better photos instead. Either way, you'll know, and you won't be looking up refund rules again.
Written by Matthew Stevens, Co-Founder & Head Coach. More than half a decade coaching men across the US and worldwide.
Everything here comes out of real coaching work: the approaches, dates, texts and profiles we go through with the men we coach.