Because some appeals need it. Hinge requires a valid government-issued ID before you can submit certain appeals, and it may ask for one after you submit if its investigation calls for it. Outside the U.S., a passport may speed things up. If you cannot submit an ID but believe the ban was an error, Hinge has a separate route for that.
When Hinge asks for it
There are two points where the request can appear.
The first is before you submit. For some appeals, Hinge will not let you send the appeal at all until you provide a valid government-issued ID.
The second is after you submit. If Hinge's investigation needs an ID, it can ask for one later. Hinge's safety team contacts you by email once an appeal is in, so check that inbox daily.
Either way, the request belongs to the review of your case. It is a step in the appeal, not a second punishment.
What an ID can settle
Hinge ties the request to its investigation. It is not hard to see what a document can do there that a written appeal cannot.
A ban appeal is a man saying, in effect, that the account is his, that he is who he says he is, and that the decision was wrong. An ID backs up the first two claims in a way that no paragraph can. It gives the reviewer something firm to set beside everything else in the case.
So treat the request as useful rather than insulting. If your account was genuinely yours and your photos were genuinely you, the ID helps you.
Some men balk at handing a dating app a passport or a license, and that hesitation is understandable. The choice is yours. Just be clear about the trade. When Hinge requires the ID before an appeal can be submitted, the appeal waits on it.
Outside the U.S., use your passport
Hinge says that if you are outside the U.S., a passport may speed things up. If you have one, use it rather than a local card.
Lay the document flat on a dark table near a window and photograph it straight on, all four corners showing, with no bright spot hiding a line of text. A document the reviewer can read on the first try is one less reason for delay.
If you cannot provide an ID
Some men have no valid ID to hand, or cannot upload one. Hinge covers that case.
If you cannot submit an ID but believe your ban was an error, submit a request, choose Submit an Appeal, and write Issue with ID Verification in the subject line. Say plainly why you cannot provide the ID and why you believe the ban was a mistake. Keep it short.
Use that route only for that situation. It is not a way around the process, and it will not help if the ID step is simply inconvenient.
Make the rest of your case line up
The ID works best when everything else points the same way.
Hinge only processes appeals made through its in-app flow, not ones sent by email, through social media or to individual employees. So write your appeal in the app, stay calm, and stick to facts that can be checked: the account is yours, the photos are of you, the conversation that may have been flagged was friendly.
Once you have submitted, stop. Hinge says reaching out again may change your place in its queue and slow the review. The only message worth sending during the wait is a reply to a request from Hinge.
And while the appeal is open, stay off any fresh account. Hinge says a banned member cannot create a new Hinge account. An ID proves who you are, and a second account under that same identity works directly against the case you are making.
Come back with photos that look like you
A ban appeal is a good moment to ask a question most men never ask: do your photos actually look like the man on your ID?
Heavy filters, old photos from a thinner or younger year, and angles that hide your face all create a gap between the photos and the person. On a date, that gap is the first thing she notices. It is worth closing whatever Hinge decides.
Get a few current photos taken by a friend in daylight, with your face clear and filling a good part of the frame. Add one with a story behind it that she will want to hear. a dating coach calls that a curiosity photo, and he credits it with turning silent likes into women writing to him first. Current, honest photos help your case and your results at the same time.
Written by Matthew Stevens, Co-Founder & Head Coach. More than half a decade coaching men across the US and worldwide.
Everything here comes out of real coaching work: the approaches, dates, texts and profiles we go through with the men we coach.