When Plenty of Fish will not let you create an account, the cause is almost always one of four things its help center lists. A verification code by text message never arrives, or shows as invalid. An error says an account already exists for your email. The Next button will not respond. Or an account you just made will not let you log in. Nearly all of it comes back to your phone number, because every account has to be registered with one.
The four problems the help center names
Plenty of Fish treats these as the standard sign-up failures. Knowing which one you have saves you from trying fixes that belong to a different one.
The first is the text message code that does not arrive, or arrives and is rejected as invalid. The second is the "already exists" error for your email. The third is a Next button that does nothing when you tap it. The fourth is the odd one: you finished signing up, but the login you just created will not let you in.
Write down which of the four you hit. If you end up writing to support, that detail is the first thing they will ask for.
The phone number is the center of it
Every account has to be registered with a phone number, and only one phone number is allowed per account.
A number can fail for three reasons Plenty of Fish gives. You may already have created a different account with it. Your carrier may be having trouble delivering text messages. Or there may be regional restrictions that apply to your number.
The first one catches more men than any other. If you tried the app a year ago and forgot, the old account is still attached to your number. Try logging in with your usual email and ask for a password reset. If the old account opens, you do not need a new one at all.
When the code never shows up
Start with the basics. Plenty of Fish says to make sure you have an internet connection or cellular data, and that your phone can receive text messages at all.
Then check the number itself. A single wrong digit sends the code to a stranger, so read it back digit by digit before you ask for another one. Make sure your phone is not set to block unknown senders either.
If your carrier is having trouble delivering text messages, which is one of the reasons Plenty of Fish lists, the code may simply be late. Waiting a while and trying again costs nothing.
The "account already exists" error
This one means what it says. Some account already uses your email address, so the sign-up will not create a second one.
The fix is the same as for the phone number. Go to the login screen, enter that email, and request a reset. Most of the time the account turns out to be yours, made on a night you have since forgotten.
The age check
Plenty of Fish is for adults aged 18 and over. In Texas, it uses the age information held by the Apple App Store or Google Play to block anyone under 18.
So if you are in Texas and the sign-up refuses you, look at your app store settings. Check that your date of birth is correct and that no parental controls are switched on for the account you downloaded the app with.
What to send support
If it still fails after all that, use the support form. Plenty of Fish asks for three things: your phone number, your device type, and screenshots of the error messages you see.
Send all three the first time. A short note with the screenshots attached gets a faster answer than a long account of how annoyed you are, and it spares you a round of questions.
Do not park your plans while you wait
A stuck sign-up can eat a whole week if you let it. a dating coach is clear that no single app is the whole game. Different apps hold different women, and men who struggle on one often do very well on another. Spend the waiting time setting up on a second app, with a few strong photos and a short bio that gives a woman something to pick up and answer.
If Plenty of Fish comes through later, you will have a head start. If it does not, you will not have lost the week.
Written by Matthew Stevens, Co-Founder & Head Coach. More than half a decade coaching men across the US and worldwide.
Everything here comes out of real coaching work: the approaches, dates, texts and profiles we go through with the men we coach.