Open pof.com/getpassword. You can reach it without being logged in. Plenty of Fish sends a login link to the email address on your account, and the link gets you back in to your matches and messages. POF's help center gives this as the first step when you forget your password or see an error that your email and password do not match.

Step by step

The page is simple, which is the point.

Go to pof.com/getpassword in any browser. Enter the email address your account was opened with. POF sends a login link to that address. Open the email, tap the link, and you are in.

Use the email you signed up with. If you have more than one address, a reset sent to the wrong one will never arrive, and you will think the system is broken when it is not.

When the email does not arrive

Give it a few minutes first. Then check the spam or junk folder, because automated mail from a dating app is exactly the kind a filter likes to catch.

POF also suggests adding donotrespond@pof.com to your safe sender list. Do that, then request the link again, so the new message is not filtered out the same way.

If you have tried each of your email addresses and nothing turns up, the next place to look is POF's help center, which covers what to do when you cannot log in at all. A separate article here walks through the other reasons the app may refuse you, such as a changed phone number.

After the reset

Try logging in with your email and the new password. If the mobile app gives you trouble, POF suggests logging in on a desktop computer first and then trying the app again.

That order is useful because it splits the problem in two. If the desktop works and the app does not, your password is fine, and the app is what needs attention. Update it, and try again.

Then choose a password you will not forget again, or save it in your phone's password manager. You do not want to do this twice in a month.

The link in that email gets anyone who has it into your account. Do not forward it, and do not leave the email sitting in a shared inbox. Once you are in and have set a password you will remember, delete the message.

Use only the link from the email you asked for. If a second reset email arrives that you did not request, ignore it.

If you think someone else got in

A password reset has a second use. POF says that if you suspect someone else got into your account, requesting a reset logs you out, changes your password and sends a login link.

So the same page works as an emergency button. If you see messages you did not write, or the account behaves strangely, request the reset straight away rather than wondering about it.

Also change the password on any other site where you used the same one, because one leaked password opens every account that shares it.

Pick a password you can keep

A reset is the one moment you choose a password with care, so use it. A long password built from a few unrelated words is easy to remember and hard to guess. A different password from the one on your email account is better still, since your email is where every reset link lands.

If you save it in your phone's password manager, you will not need this page again.

Once you are back in, answer your matches

A lockout looks like a minor annoyance, but on a dating app it has a cost. While you were out, the women who wrote to you were sitting unanswered, and from her side a lockout is invisible. She sends a message, hears nothing for three days, and draws the obvious conclusion.

So fix it the same hour, and reply to the conversations that were going well first. One plain line is enough: "Got locked out of the app for a few days, good to be back. Where were we?" Do not write a paragraph of apology. A woman who was interested will pick the conversation up, and a long explanation makes a small gap look bigger than it was.

Then do what a dating coach does with a conversation that is going well, and move it toward a plan. After a few warm exchanges, suggest a specific drink on a specific evening. A conversation with a date attached is hard to lose to a lockout, because the two of you already know when and where.