Why Your Happn Certification Video Was Not Accepted

There are a handful of usual reasons. The certification may still be in progress. The light may have been too bright or too dark. The photos on your account may not look enough like the face in the video. You may not have looked at the badge long enough, or held the phone so it faced you properly. And the quality of the video itself can play a part. Fix the one that fits and try again, because on dating apps a badge is one of the few things that tells a woman you are real. If no pop-up appears at all, or you still cannot pass, happn says to contact Customer Service.

Before you change anything, give it some time. happn lists an unfinished certification as one of the reasons you might not see the badge yet.

Close the app, come back later, and check again. If the badge has appeared, you are done. If it has not, work through the rest of this list.

Light is the most common thing to get wrong, and the easiest to fix.

Too dark, and your face turns into a soft blur the app cannot read. Too bright, and strong sun or a lamp right behind you washes out the details it needs. The worst setup is a bright window behind your head, which turns you into a silhouette.

Stand facing a window during the day, so the light falls on your face evenly. Indoors at night, put the main lamp in front of you rather than above or behind you. Then try again.

The video is compared with the photos already on your account. If the two do not look like the same man, it will not pass.

This is where men often trip themselves up. The best photo in the set is five years and fifteen pounds old. Another one has a beard he has since shaved off. A third is so filtered that his skin looks like plastic. None of that looks like the man holding the phone today.

You need at least one clear, recent photo of your face, facing the camera, without sunglasses. If you do not have one, take one before you try again. Plain daylight and a friend holding the phone at eye level will do it. That photo helps you twice, because it also shows women what you actually look like now.

Make the two agree the honest way. If your photos show a beard and you have shaved, the easier fix is usually a new photo rather than waiting for the beard to grow back. The goal is a set that shows the man she will actually meet.

happn also lists not looking at the badge enough, and not facing your phone properly.

Hold the phone at face height, straight in front of you, not tilted up from your chest. Keep your eyes on the screen while you copy the gesture. Move slowly and steadily rather than in a quick jerk. Take off anything that hides your face, like a cap or glasses.

Video quality can matter too. Wipe the front camera lens, which picks up smudges from your face and pocket all day. Stay still enough that the picture does not blur, and record in a spot where you are not bumping into anything or being jostled.

If you have fixed the light, updated your photos, and followed the prompts carefully, and it still will not go through, stop trying the same thing over and over. happn's advice is to contact its Customer Service, and the same goes if the certification pop-up never appears at all.

When you write to them, say what you have already tried: the light, the new photo, the way you held the phone. It saves a round of suggestions you have already worked through.

It is worth the trouble. a dating coach says a woman needs some comfort before she agrees to meet a man from an app. She wants to know he is a real person and not some strange account. The badge settles that doubt before your first message arrives.

It also puts pressure on the right place. If your photos are too old or too flattering to pass the check, they will probably disappoint her on the first date as well. a dating coach has seen the same problem from the other side, with women who turned up looking different from their photos. Fixing your photos until the video goes through protects that first date too.