It's hidden at the very bottom of Bumble's Settings screen. Open Settings, scroll all the way down, and double-tap the Bumble logo. A number appears, you tap it to copy it, and that number is your Bumble User ID.

The exact route

Bumble's help pages describe the route in two slightly different ways, and both end in the same place.

The contact page says to tap the Profile tab, open Settings in the top right, scroll to the bottom, and double-tap the Bumble logo. Then you tap to copy the number that appears.

The refund page goes through the help screen first. Open your profile, tap the question-mark icon, open Settings, scroll to the bottom, and double-tap the logo to copy the number.

Either way, the two steps that matter are the last ones. Get to the very bottom of Settings, then tap the logo twice, quickly. It's easy to scroll right past it, so go slowly near the bottom.

If you have two accounts, copy the number from the one your question is about. A man asking to move a plan from an old account to a new one should be clear about which is which in his message.

Why support asks for it

The User ID isn't something you use day to day. Its use for you is helping Bumble's team find your exact account.

Bumble's contact page says that including your User ID when you get in touch helps its team find you quickly and sort things out faster. Its refund page lists the ID among the details to send with a refund request, for anything you paid Bumble for directly.

So if you're writing in about a charge, a missing subscription, a refund, or a problem with your account, copy the number first. It saves a round of back and forth.

Where to send it

The quickest route Bumble offers is the Help Hub inside the app. Open your profile, tap the question-mark icon in the top right, scroll down, and tap Start Chat.

Bumble says the chat can answer common questions on the spot and connect you to the right place when it can't. The Help Hub also lets you search Bumble's help articles and check notifications on past support chats.

Some questions need you to be logged in. Bumble says being logged in lets its team do more for you, faster, so get in touch from inside your account where you can.

Write the message like you want a fast answer

Most support messages are slow because they make the reader dig for the facts. Put everything in the first message, so nobody has to write back and ask.

For a billing problem, Bumble's refund page makes a good checklist even when you're not after a refund.

  • Your Bumble User ID.
  • The email address or mobile number on your account.
  • The order number, if you paid Bumble directly.
  • The payment method you used.
  • One or two sentences on what happened.

If you paid through the App Store or Google Play, add a screenshot of the purchase receipt. Bumble says it can't accept bank or card statements as proof, because they don't show the exact item you bought.

Then say what you want in one plain line, like "Please move my subscription to this account" or "Please refund the renewal on this date." A clear request gets a clear answer.

Keep it where you can find it

Once you've copied the number, paste it into a note on your phone along with the email address your account uses. The next time something goes wrong, you'll have both in ten seconds instead of hunting through Settings again.

Add the email address on your App Store or Google Play account as well, since Bumble says that's where store receipts are sent. With the ID, both email addresses and the receipt in one place, most billing questions take one message instead of three.

If the problem is money, check what the money bought

Most men only go looking for their User ID when something has gone wrong with a payment. That's a good moment to ask whether the payment was worth making.

A paid plan changes how many women see you and how quickly you can sort through them. Her decision still rests on your photos and your words when you come up. If you were paying and matches stayed thin, a subscription was never going to fix it, and neither will a support ticket.

So sort the billing, close the settings screen, and spend the next hour on your first photo instead. That's the image that decides whether she looks at the rest.