Open the Hinge app, where a screen explains your ban, and tap Appeal. Describe why you believe your account did not violate the Terms of Use, then submit it, and you will get a confirmation once it has gone through. Hinge only processes appeals sent through this in-app flow, not ones sent by email, through social media or to individual Hinge or Match Group employees.
The steps in the app
The appeal starts inside Hinge:
- Open the Hinge app.
- Read the screen that explains your ban.
- Tap Appeal.
- Write why you believe your account did not violate the Terms of Use.
- Submit it and wait for the confirmation.
If the confirmation arrives, your appeal is in. That is the only proof you need that it landed.
Only the in-app appeal counts
Men who feel wronged tend to go looking for a human. They email a support address, tag Hinge on social media, or track down someone who works there.
None of that is processed as an appeal. Hinge is specific: appeals sent by email, through social media or to individual Hinge or Match Group employees do not count. Worse, the time you spend on those routes is time your real appeal is not being written.
Use the button in the app. It is the door Hinge built for exactly this.
Read the ban screen before you write
That screen is your only clue. Some banned members see a reason there. Many do not, and Hinge says it often gives no specific details and does not answer requests for them.
If a reason is shown, write to that reason and nothing else. If none is shown, think back over your recent activity. Was there a heated exchange, a joke that landed badly, or a photo that might break Hinge's Community Guidelines? Knowing the likely trigger lets you answer it directly instead of guessing in the dark.
Then be straight with yourself about the facts. If you never did the thing the rule describes, your appeal stands on solid ground. If you did, you can still appeal, but a complaint that the rule is too strict gives a reviewer nothing to reverse.
What to write
Write it the way you would explain a mix-up to your bank: brief, polite and specific. A reviewer reads your appeal next to whatever Hinge already has on file, so every sentence should give them something to compare.
Open with one line saying you think the decision was an error. Follow it with details a reviewer can confirm. Every photo on the account shows you. Nobody else has ever used it. The chat you suspect was reported was a friendly one, and you can say what it was about.
Three or four sentences is plenty. For example: "I think my account was banned by mistake. All of my photos are recent photos of me, I am the only person who has used this account, and I can verify my identity if that helps. I would be grateful if you could take another look."
Keep your temper out of it. Sarcasm, ultimatums and complaints about the women you were talking to all work against you, because they read like the very behavior a ban exists to stop.
After you send it
A member of Hinge's safety team gets in touch by email after you submit, so keep an eye on the inbox tied to your account.
For some appeals, Hinge requires a valid government-issued ID before you can submit, and it may ask for one afterwards if its investigation needs it. If that happens, send it. A request like that means someone is working on your case. If you cannot provide an ID but believe the ban was an error, Hinge gives a separate route. Submit a request, choose Submit an Appeal and write Issue with ID Verification in the subject line.
Beyond that, leave it alone. Hinge says contacting it again after you submit may change your place in its queue and make the review take longer.
Do not open another account
Hinge says a banned member cannot create a new Hinge account. Trying anyway while your appeal is open breaks the rules a second time, at the exact moment you are asking Hinge to believe you follow them.
Use the time off
While you wait, the conversations inside Hinge are out of reach. You cannot hurry the review, so spend the time on what decides your results on any app.
Start with your photos. Ask a friend to give you an hour somewhere with good daylight, and come away with at least one shot that makes a woman curious about the story behind it. Then fill your calendar. Dinners, a class, a regular game with friends: a man with things going on has more to talk about and less riding on any single chat.
Last, think back over the conversations that went sour. a dating coach wants men to stand out, but never by being rude or offensive. If a line of yours fails that test, change the habit now, before it costs you again.
Written by Matthew Stevens, Co-Founder & Head Coach. More than half a decade coaching men across the US and worldwide.
Everything here comes out of real coaching work: the approaches, dates, texts and profiles we go through with the men we coach.