Jaumo says an account is suspended when it violates its Terms of Use or Community Guidelines. It also says it bans accounts that several community members have reported. You may see a message about it when you try to log in. Jaumo says that once an account is suspended you no longer have access to it, and the route it points to for questions is its Support Team, so that is where you start.
What the rules cover
Jaumo lists its guidelines plainly. Respect everyone. No hate speech, harassment, racism, slurs, bullying or misogyny. No monetary transactions or promotion. No catfishing, and no stealing someone else's photos.
Read that list as a man who messages a lot of women. Most of it is about how you treat the person on the other end. The line about money matters too, since asking a stranger for money or pointing her to something you are selling is on it.
How reports add up
Jaumo says multiple reports within a short period can trigger an automatic warning. They can also trigger a review of the reported profile. If reports keep coming after a warning, the account may be permanently deleted.
So the usual route into a ban is not one bad message. It is a run of women who each decided they did not want to hear from you again and tapped the report button.
That can happen to a man with good intentions. Sending the same line to forty women gives several of them the same reason to report you at once. So does writing to someone again after she did not answer. So does coming on strong in the first message.
If your account is under review
If Jaumo tells you the account is under review, its team is working on it. Jaumo says you can contact its Support Team with questions.
Write once, and write calmly. State your username or the email on the account, say what you see on the screen when you try to log in, and ask what happened. Do not send ten angry messages. A single clear note is easier to act on.
If it is a suspension
Jaumo says that once you are suspended you no longer have access to the account, and that creating new accounts may not be possible.
Take the second part seriously. Do not plan around opening a fresh account to get around it. Jaumo has told you what it will do, and trying to sidestep a suspension is the quickest way to make the situation permanent.
Contact Support, ask what the reason was, and accept the answer. If the reason was a misunderstanding, say so politely and give the facts. If it was a real violation, the useful move is to learn from it.
Cancel the subscription if you cannot use it
If you were paying for a membership, Jaumo says to cancel an active subscription to avoid future payments. Cancel through the app store you subscribed with.
Do that early, before you spend a week waiting on Support. A suspended account that keeps charging you is the part of this you can fix today.
How to word your messages from here on
a dating coach's approach to online messaging is short, specific and easy to answer. A first message about something on her page, with one real detail about you, does better than a long speech, and it does not read as spam.
Do not send the same line to everyone. Keep a short structure you like, then change the content to fit each woman. My advice is to have a format so you are not inventing every message from nothing, and to vary what goes into it.
If a woman does not answer, leave it. One follow-up at most, then move on to the next conversation. If she says no, thank her and stop.
Use your own photos, and keep them recent. Do not ask for money or send a link to something you are promoting.
The short answer
Jaumo suspends accounts that break its Terms of Use or Community Guidelines and bans ones that several members report. Contact Jaumo's Support Team, write once and calmly, and cancel any subscription through your app store. Do not try to dodge a suspension with a new account, and keep your messages short, respectful and varied from here on.
Written by Matthew Stevens, Co-Founder & Head Coach. More than half a decade coaching men across the US and worldwide.
Everything here comes out of real coaching work: the approaches, dates, texts and profiles we go through with the men we coach.